Complaint process

We have a vision – to create a world where no one suffers from tinnitus.
To achieve this, we have our mission and our values. Our values are:
  • Care – we will attend to the needs of our community with empathy and kindness.
  • Integrity – we will treat everyone as we would want them to treat us – with fairness, openness and honesty.
  • Trust – we will be objective and up to date, basing what we do and say on evidence.
  • Boldness – we will generate, test and implement new ideas.
We try to ensure we act according to our values at all times. Sometimes we may fall short of your expectations. When that happens, we would like you to tell us, so that we can put things right, and learn for the future.

Submitting a complaint

Please submit any complaint to our Office Manager, Allison Brunt.
We promise that we will respond to any complaint efficiently and speedily.
If you are not satisfied with our response to your complaint you can escalate it to our Interim CEO, Robin Greenwood.